RACI matrix · responsibility mapped across six functions

RACI matrix · responsibility mapped across six functions

The RACI matrix

Every deliverable mapped against six roles — Project Manager, Head of Operations, Logistics & Facilities Manager, IT Head, Customer Support, and Head of Finance. Each task explicitly tagged as Responsible, Accountable, Consulted, or Informed.

No decision fell through the cracks. No one was surprised by their level of involvement.

The risk register

Five major risks identified up front — from customer-service interruption during migration to data security breaches — each scored on likelihood and impact, with a specific response plan and named owner.

The register was a living document, reviewed weekly, not a one-off slide.

The critical path

The longest dependency chain through the project, surfaced visually so the team always knew which task was actually holding up the move. Built to align with the Gantt schedule — physical relocation and stakeholder approvals identified as the binding constraints.

Risk register · likelihood × impact × response per risk

Risk register · likelihood × impact × response per risk

Critical path · the binding constraints, visualised

Critical path · the binding constraints, visualised

The toolchain

Microsoft ProjectExcelSmartsheetMicrosoft Teams

Outcome

15 days
On-time delivery
Within the cutover window.
0
CS interruption
No customer-facing downtime.
±2%
Budget variance
Held through live tracking.